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‎05-09-2020 09:20 AM

HP Recommended
Product: LaserJet MFP M476dw

So I've got a LaserJet MFP M476dw that just constantly shows the "Jam in rear output bin" error message, but there is definitely no paper stuck in it. 

 

Up until recently if I opened and closed the rear cover a few times the error would clear and allow you to print, but it would return when that job was done. However, now I can't even do that. I've tried so many things I've found on similar posts including resetting the printer, but nothing has worked. I can only assume that perhaps a sensor is blocked somewhere or needs cleaning, but I've no idea where it would be. 

 

Does anyone have any ideas on how to fix this?

1 person had the same question
1 REPLY 1

‎05-09-2020 12:32 PM

HP Recommended

I've tried that, unfortunately. I've had the printer in every orientation possible and tried all the steps on the support site. 

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