Fast/Economical printing Envy 5660

[dentistom]

We have had the Envy 5660 for only about three months and have been running through ink extremely fast while printing very little.  We have tried to change the print preference settings, but the economy printing preference is locked and unavailable.  I tried creating a new print preference short cut with the draft setting, however it continued to print with the same resolution as the normal setting.  Is there a way to change this?

[Rainbow7000 · Accepted solution]

Hello!
Welcome to the HP Community @dentistom,

I saw your post about wanting to change the print settings to reserve on ink, and wanted to reach out. My best suggestion would be to check out the image/link below and select the steps to "Change the default print settings for all print jobs", which will ensure each job is printed out in draft mode without reverting back to printing in "normal" after each job. If you have already tried the following, make sure the printer is plugged in directly to a wall outlet, avoiding power bars and surge protectors. If you think there may be a hardware defect, contact HP to inquire about a replacement unit.

Changing Print Settings in Windows 7

If you have any troubles, let me know and I will do my best to help.

Click the "Accept as Solution" if the issue has reached a resolution! Hit the thumbs up below to like my post or show thanks to me for lending a hand! 🙂


Wishing you a wonderful day:D

Contact HP:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear
 

[dentistom]

Thank you!  It was interesting that the printer preferences didn't take effect when switching the print preferences for an individual document to fast/economical, but it did work when setting them for the printer in general.  Now it appears that the new ink cartridge we installed does not have blue ink.  Where do we need to send the defective ink cartridge so that we can get a replacement?

[Rainbow7000]

Thanks for getting back to me!

I would suggest calling HP directly to see about a replacement for the ink cartridge. Here is the phone number for North American phone support: [edited]

If you have any issues getting in touch with them, let me know! 🙂