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‎10-01-2022 05:35 PM

HP Recommended

I have a HP Color Laser Jet ProMFP M283 cdw : the problem is it is trying to reset and the Fault code comes in and tells me to Turn it off and restart. That does not fix it. HELP

 

1 REPLY 1

‎10-02-2022 02:36 AM

HP Recommended

Hello, 

 

Below are the steps that one need to follow in the order as mentioned ...

Disconnect the printer from the NETWORK

  1. If on wired network : Unplug the Ethernet cable from back of the printer.
  2. If on wireless network : Power of the Wireless router.

Turn off the printer. Wait for 30 seconds.

Disable IPv6:

  1. Turn on the printer. If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
  2. Turn off the printer. Wait for 30 seconds and then turn on the printer.

Once the printer is in Ready state you may go ahead and connect the printer to the network ( Power on the Wireless Router or plug in the Ethernet cable ) and then try printing.

Regards,
Jabzi

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