• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-04-2020 09:13 AM

HP Recommended
Operating System: macOS 10.15 Catalina

I am in despair having spent the last hour and a half trawling the HP website.

 

I have a faulty HP 301X ink cartridge.  It hasn't been used in a few months but is almost new - printer confirms it is full of ink but can't print using it.  Have replaced with the other cartridge in the box and it works perfectly so not a printer problem.

 

I am in Mallorca in Spain, how do I return it to HP to get a replacement.  These things are too expensive just to ignore it.

 

Thanks for any help you could offer.

1 REPLY 1

‎08-07-2020 05:19 AM

HP Recommended

@globalnomad82, Welcome to the HP Support Community!

 

I understand your concern. Have you tried any troubleshooting steps?

Try cleaning the copper contacts on the ink cartridge. Perform the steps from this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue persists, please reach out to the HP Support in your region regarding the replacement options for the defective ink cartridge. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.