Faulty instant ink (303) cartridge

[MrB36]

Hi, My original ink cartridge ran out (Colour 303) so I fitted the replacement 64/303 I had been sent as part of the instant ink programme, but it refuses to work.   I have followed the directions to clean the contacts (several times) updated the firmware and power cycled the printer but the issue remains.  If I refit the original cartridge the printer shows no errors.  Do i have a faulty cartridge? or is there another step I could take.  If the cartridge I have been sent is faulty how do I go about replacing it under warranty.. Thanks in advance.

[Bob_Headrick]

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen. 

[A4Apollo]

Hey there! @MrB36, Thanks for stopping by the HP Support Forums!

I understand when you are getting 303 cartridge failure error on your printer.

Also, I understand your concern and situation you are into. So don't worry I'll try to help you out.

Have you tried checking with regular ink cartridges does the issue persist?

Do you get any ink cartridge error on your printer?

Replace low, empty or faulty ink cartridges on your printer.

Try cleaning the ink cartridge and printhead contacts.

Also, refer this article to further troubleshoot ink cartridge error on your printer. Click Here

If you still have issues. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or colour ink cartridges?

Hope to hear from you soon!

I hope you have a great day! 🙂

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