Filter Fail

[MG_12]

My printer randomly stopped working. I am no longer able to print from my computer. However it connects just fine. I believe the MacOS Catalina update may have caused a glitched but I am unsure. I could not find anything online with help for my specific printer and situation. I see a "filter fail" message. I also saw a message about updating the driver. I checked my computer for updates. I also looked up the recommended driver online and downloaded it. The issue was not corrected. 

[Jay_G24]

Hi @MG_12,

I'd like to help!

What’s the application you are trying to print from?

Try the below suggestions-

Try updating the printer's firmware and MAC

To update printer firmware, refer - HP Printers - Updating or Upgrading Printer Firmware

To update Mac, try these steps - How to update the software on your Mac

Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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