Filter fail. Workaround for me was "print as image"

[MikeAb67657]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Filter fail - HP Support Community - 8710291

Reply:

Same here with HP OfficeJet Pro 8710. I found a workaround was to "PRINT AS IMAGE"
Its not a fix, but it worked...
I suspect it was a ChromeOS update as that is all that has changed. Printer updates are off and I've been printing fine for years (last succesful print was 6th May 2023. But now today (1/7/2023) I get "Filer Failed" error. Updates on Printer are off, so it wasnt the printer.
Other weird symtom... Printing fails immediately in the default PDF viewer, but if I print from the "Gallery" and print all pages, I get the first two only, I tried selecting the pages 3 & 4 (all I actually wanted) but it fails immediatly

[Rainbow23]

Hi @MikeAb67657,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with printing from HP Chromebook.

Please follow the steps from this document.

I hope  this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Black-Rhino71]

Hi MikeAb67657

Thank you very much. That worked a treat. I thought I was going to have to buy a new printer. Much appreciated.

Cheers

Rod

[Rainbow23]

Hi @Black-Rhino71,

I'm glad to hear that the issue has resolved.

Do keep us posted if you need help in the future and we will always be there to help you.

Take care and have a good day!

Please click “Accept as Solution” on my public post to give us some reinforcement. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.