• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-05-2019 09:55 AM

HP Recommended
Product: officejet8710
Operating System: Microsoft Windows 10 (64-bit)

I have the Not applicable issue while updating firmware. We have an identical 8710 that worked fine and I tried connecting to the Not applicable printer thru usb with the same Not applicable result. is there a way to rollback the firmware and then update it to the correct verson?

not aplicable nosn.pngnot aplicable usb nosn.png

 

 

3 people had the same question
4 REPLIES 4

‎02-05-2019 10:28 AM

HP Recommended

Hi,

Both of your printers have the latest firmware installed and therefore you experience issues while trying to update.

 

Version 1848AR is later than 1834AR (some printers may ship from the factory with a later firmware than the one available at hp.com), a firmware update will not be applicable with a later firmware already installed.

 

Do you experience any issues with the printer or any specific reason you are trying to update the printer?

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-05-2019 11:13 AM

HP Recommended

Yes, verson Wbp2cn1834ar solved my problem with full ink cartrages reading as empty while Wbp2cn1848ar is reading as empty with refurbished Full ink cartrages.

Was this reply helpful? Yes No

‎02-07-2019 02:43 PM

HP Recommended

Hi,

Please try updating the printer by following 'Install updates through the HP Smart app' below:

https://support.hp.com/bg-en/document/c02919168

 

May you see any update available using that method or does it say the printer is already up to date?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-10-2019 10:44 AM

HP Recommended

The smart app is the first thing i tried,  it says its up to date.

My question was how do I roll the firmware back.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.