First Start printer without setup cartridges - Error

[Mauro_giova]

Hi, I have a new printer, the first setup asks for the setup cartridges, I do not have the setup cartridges.
I have new original cartridges HP 953XL - F6U18AE, the first setup no goes on,

How do I make the first setup with the original HP 953XL cartridges?

Thank you very much

Mauro

[A4Apollo]

Hey there! @Mauro_giova, Thanks for stopping by the HP Support Forums!

I understand you are getting use set-up cartridges error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Did you check with the store where you purchased the printer from about the setup cartridges?

Excellent description and a great diagnosis done. It is greatly appreciated.

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

Refer this article to know more information about setup cartridges. Click Here

You have to perform a reset on your printer in order to get rid of the setup cartridge error message.

As the steps to perform a reset is confidential and dedicated to your printer only.

I will share you few details through a private message, Please check your inbox for more information.

Let me know if this helps!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mauro_giova]

Hey MrRobot,

thank you for your support!

>I have not made any changes to the printer.

I've done OOBE recovery, the setup procedure starts when I turn on the printer, but when it asks me to insert the setup cartridges it crashes ... it does not recognize the setup cartridges.
I think the setup cartridges are damaged.
1-How can I order only the setup cartridges?
2-Is it possible to complete the procedure without setup cartridges?

I bought the original new hp cartridges and I want to use them

Thank you very much

Mauro

[A4Apollo · Accepted solution]

@Mauro_giova, Thanks for your prompt response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after performing an OOBE reset on your printer.

I will share you few details through a private message about the service options for your printer.

Please watch your inbox for more information.

Have a pleasant day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RafaelCarapinha]

Hi there.

I have exactly the same problem with a officejet 4620.

Can you help me ?

best regards

[Raj1788]

@RafaelCarapinha

Welcome to the HP Community

Let's try to perform a Trade at OOBE reset on your printer.

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Keep me posted, how it goes!

If the information I've provided in the private message is helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)