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‎02-10-2022 02:41 AM - edited ‎02-10-2022 03:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My Hp Color laserjet MFP M283fdw is on But the screen is black and appears to be off and possibly broken when the printer is on.  I have turn the printer on and off several times as well as plugged and unplugged it from the wall outlet.  The screen does not react and appears to be off when I touch it.

Neither my phone app or laptop can find the printer when the printer is on.   When powering on and off, the printer screen stays dark.

 

The printer sounds like it makes normal noises when it is turned on or off or if the paper tray is opened and closed.

 

Any help to fix the problem would be welcome.

 

Thank you.

Category:
14 people had the same question
3 REPLIES 3

‎02-11-2022 12:39 AM

HP Recommended

If you connect the printer to your computer with a USB cable do you get the sound for USB? If not then that and the black screen would suggest a bad main board. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-12-2022 09:53 PM - edited ‎02-12-2022 09:55 PM

HP Recommended

Hello,

My printer is under warranty.  I ended up talking with HP, paid extra for expedited shipping, and received a replacement printer within 24 hours.

 

I give HP kudos for a hassle-free solution and prompt service.

 

PS - I didn't have a USB cable available and normally use a network cable to connect my laptop to the printer.  The network cable didn't seem to make any difference as far as the screen lighting up or not.  It seemed as if the printer's screen was completely dead.

1 person found this reply helpful
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‎02-12-2022 09:55 PM

HP Recommended

Glad to hear they were able to resolve quickly with current constraints on product that we see from the sellers side. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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