Flashing Lights Error Code B3387ec67

[Djamakazoso]

I am having a big issue with my printer. For the past 2 months, it has been randomly turning off and the screen on it is white with all flashing lights. It works after unplugging it and plugging it back in, but then does the same thing. Now, it shows a blue screen with the error code and flashes lights. How do I fix this, I really need this printer.

[sandytechy20 · Accepted solution]

@Djamakazoso

Welcome to the HP support community.

I understand that you are getting a B3387ec67 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.