Flashing Orange Exclaimation Point

[Tim1209]

I can't print. This is the message I get: A problem has occurred and you will be unable to print until the issue is resolved. Check your HO account for more information. 

I have. There is no information. 

This if frustrating and may be the last time I buy an HP Printer. Getting help is so challenging.

[Sneha_01]

Hi @Tim1209,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

May I know if the printer is enrolled to instant ink? If yes, I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Tim1209]

In HP Web Services, the Web Services Status shows as Disabled. However, I still have a flashing orange exclaimation point. What is the next step in getting my printer working again?

I've now not been able to print for over a week. 

[Sneha_01]

Hi @Tim1209,

Thank you for your response. May I know if the printer is enrolled in instant ink? 

I need to check the details for you. If yes, please share the registered email address in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

If not, Please share a screenshot of the error in a private message. Also please let us know if you are using HP cartridges.

You may try uninstalling and reinstalling the HP smart app in the meantime.

Rachel571 

HP Support 

[Tim1209]

Hi Rachel571,

The error message says "A problem has occurred and you will be unable to print, except for printer reports, until the issue is resolved. Check your HP account for more information."

I'm not finding any information in my account that explains the error. 

I am not enrolled in insta ink. I am using HP toner. 

I am on Apple OS 13.6.4.

I have did delete the printer from HP Smart and have re-added the printer. However, the print is now not showing in my account as owned. It does appear. It just has a orange dot next to it. 

Thank you for your help!

[Sneha_01]

Hi @Tim1209,

Thank you for your response. I have shared a few steps. I hope that helps.

macOS built-in driver

• Troubleshoot issues if your printer is not found on your Mac. A No printers are available message might also display.
• Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
• Restart the printer and Mac to clear possible error conditions.
• Check for issues and review requirements for your connection type.
• Wi-Fi printer setup
• Move the printer within 8 m (26 ft) of the router or range extender, and then check the Wireless light is solid blue. If the light is off or flashing, the printer is not connected to the network.
• Make sure the computer is connected to the correct network. If the wireless icon shows a weak signal , move closer to the router or range extender until a strong signal displays . Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless signal.:
• A printer connection cannot be established over public or guest networks that require a guest login or confirmation of use, such as networks used in schools, hotels, or coffee shops.
• Disconnect any printer USB cables to prevent Wi-Fi setup issues.
• Open a website to confirm the internet service is working. If page load time is slow or intermittent, restart the router. If necessary, contact your internet service provider to check if the service is down.
• Wired network (Ethernet) printer setup
• Disconnect the Ethernet cable from the router and the printer. Check the cable for damage, and then make sure that it is an Ethernet cable and not a phone cable. It should have eight visible wires on the connector.
• Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer Ethernet port . Check the Ethernet port lights. The green light is steady and the orange activity light blinks when the connection is established.:
• Some printers might not connect immediately. Wait for the Ethernet icon or the Wi-Fi icon and light to turn solid on the printer control panel.
• USB printer setup
• Disconnect the USB cable from the computer and the printer, and then inspect the cable for damage. Replace the cable if necessary.
• Do not use a cable that is longer than 3 m (9 ft 10 in).
• Connect the printer USB cable directly into a USB port on the computer. Do not use a USB hub.
• Check for software updates: Click the Spotlight icon , and then search for and open Software Update, and then check for and install any available updates.
• Make sure the printer firmware is up to date. Go to HP Software and Driver Downloads, search for your printer model, and then download any new firmware updates.
• Reset the Mac printing system:
• Click the Spotlight icon , and then search for and open Printers & Scanners.
• Right-click or click-control the printer name, and then select Reset printing system > Reset to remove the printer and its settings.
• 
• Restart the printer, and then wait for the printer to reconnect to the Mac.
• Click Add Printer, Scanner, or Fax or the Add button , select the name of your printer in the list, and then click Add.
   

If you are using MacOs full feature driver (HP Easy Start) Please click here to know the steps: https://support.hp.com/us-en/document/ish_1738997-1676497-

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sneha_01]

.

[Tim1209]

Hi Rachel, 

I was able to talk with tech support. Turns out the issue was I hadn't enrolled in the Insta Ink program. 

Here is my question, if I cancel my enrollment in the Insta Ink program....will my printer stop working again?

I only print 5-7 pieces a month, I don't need toner very often. 

Thank youi.

Tim