Flashing error messages

[Nixxy500]

The i icon flashing and screen blinking with the error code E0 and saying I'm not enrolled with instant ink when I am. Virtual support no help 

[Raj_05]

Hi @Nixxy500,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with those flashing error messages on your HP printer, especially when virtual support hasn't been helpful. Let's see if we can troubleshoot it together. Here are some steps you can try.

• Restart Your Printer: Sometimes, a simple restart can resolve temporary issues. Turn off your printer, unplug it from the power source, wait for a minute or two, then plug it back in and turn it on again.
• Check Ink Cartridges: Ensure that all ink cartridges are properly installed and securely seated in their respective slots. If any cartridge is low or empty, replace it with a new one.
• Check Internet Connection: Ensure that your printer is connected to the internet and that the connection is stable. Instant Ink services require a stable internet connection to function properly.
• Check Instant Ink Enrollment: Verify that your printer is indeed enrolled in the Instant Ink program. You can do this by logging into your HP Instant Ink account online and confirming the enrollment status.
• Update Printer Firmware: Make sure your printer's firmware is up to date. Sometimes, outdated firmware can cause compatibility issues. You can usually update the firmware through the printer's settings menu or by visiting the HP support website.
• Reset Printer: If the issue persists, try resetting your printer to its factory defaults. This will erase any customized settings, so make sure to note them down before performing the reset. The steps to reset your printer may vary depending on the model, so refer to your printer's manual for instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Nixxy500]

I've done all that and it says I'm connected to Internet when I do the printout, but when I go on instant ink it says can't connect to printer as no WiFi connection and I am enrolled with instant ink. 

[Raj_05]

Hi @Nixxy500,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support