Flashing lights on printer.....error 6....can't resolve it....help.

[Bay1946]

HP ENVY 6458e printer......get flashing lights and reference to error 6 but have been unable to resolve this....HELP!!

[A_Gayathri]

Hi @Bay1946 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the flashing lights and "Error 6" on your HP ENVY 6458e All-in-One Printer could indicate a hardware or communication issue. Here are some troubleshooting steps to help resolve the problem:
 

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds before plugging it back in.
• Turn the printer back on and check if the error persists.

2. Check for Paper Jams

• Open the paper tray and access panels to check for any paper jams.
• Even a small piece of paper stuck inside can trigger an error.
• Ensure the paper is loaded properly and not stuck in the rollers.

3. Reset the Printer

• Press and hold the Power button for 15-30 seconds.
• Plug the printer back in and turn it on to see if the error clears.

4. Check Ink Cartridges

• Open the printer and ensure that both the black and color ink cartridges are installed correctly.
• Remove and reinstall the cartridges to ensure good contact with the printer.
• Clean the cartridges and the printhead if necessary.

5. Update Firmware Update the firmware on an HP printer

• Connect your printer to your computer via USB or Wi-Fi.
• Visit HP's support page and download the latest firmware for your printer.
• Follow the instructions to update the firmware, which might resolve the error.

6. Hard Reset

• Unplug the printer while it's on.
• Wait 30 seconds, then plug it back in and power it up. This resets the printer's internal components.

Refer to this document: HP ENVY 6458e All-in-One Printer User manual 

HP ENVY 6000e, 6400e printers - E6 or E9 error
HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes
 

I hope this helps. 

Take care and have a good day.

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