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‎03-28-2022 04:54 AM

HP Recommended
Product: HP Color LaserJet Enterprise flow MFP M880
Operating System: Microsoft Windows 11

Hello ,

 

I have HP Color LaserJet Enterprise flow MFP M880. Need to replace the Flatbed Scanner Assembly . I can replace Flatbed Scanner Assembly & SCB board same time ?.

 

If I replace both are same time … What should need do ?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2022 12:14 PM

HP Recommended

You need to reset the scanner count value that is it. This is done through the service menu on the control panel.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎03-28-2022 09:59 AM

HP Recommended

You can replace both components at the same time, however it is rare that both will have failed. What problem are you having?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-29-2022 03:59 AM

HP Recommended
Hello Thank you for your response , The history of the the problem : The first Error 30.03.45. So my co-worker first replaced the SCB board. But the problem was not resolved . Then we found problem was related the Flatbed Scanner Assembly . And arranged new Flatbed Scanner Assembly , Now need to be replace . Should I need any update after replace Flatbed Scanner Assembly? .. I was heard something need assign scanner value
Was this reply helpful? Yes No

‎03-29-2022 12:14 PM

HP Recommended

You need to reset the scanner count value that is it. This is done through the service menu on the control panel.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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