Forgot username and password on embedded Web Server

[tankshermy]

Your instructions say use admin and New Password to access Security. What New Password?  Whatever password combo I used it is not working. I also did a semi-reset based ont he super secret instructions I go tfrom your colleague but run into the exaxt issue again when it come time to sign into the WES - no passwordf combo I used or is typical factory reset works. VERY FRUSTRATING.  Scan to email worked for years at least to one email - always failed on others - until one day the PIN for the one email stopped working. Not rreally thrilled with HP right now cuz every rersponse has not addressed the orignnal PIN issue or the WES ID / PW issue. Help please! Thanks!  Ken

[Barachiel]

Hi @tankshermy ,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

I went through the detailed description of your's and I see that you've performed most of the troubleshooting steps. Kudos to you for that. 🙂

Please try the steps given below to restore the printer to the original network settings.

On the printer control panel, press and hold the ( Wireless ) button and the ( Cancel ) button together, approximately five seconds, and then release the buttons.

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[tankshermy]

Not sure where my 8600 wireless and cancel buttons are. The Settings haveWiteless menu but not sure which one. Nothing looks like a Cancel button. Back? “?” Home? It appears to be connected to network. Thanks for your efforts .

[Barachiel]

Hi @hi @tankshermy ,

Thank you for responding,

It's great to have you back 😉

Try the steps given below, it should work. 🙂

To reset the printer's network settings

1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

Keep me posted. 😉

[tankshermy · Accepted solution]

YES! This did the trick. This reset let me choose a new password on EWS dashboard and from there I was able to rebuild my address book. I am hedging a little because I haven't actually done a scan and email to test it. But the new address book appeared and during the reset I was able to disable the PIN  part of the the scan to email process. So I'm hopeful enough that does it that I wanted to giv Barachiel a shout out now. Cheers! 

[Mack257]

I have the HP Officejet Pro 8600 Plus, it doesn't have a cancel button on the display unless you are engaged with another function.

Am I missing something?