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HP Recommended
HP Envy 4520
Microsoft Windows 10 (64-bit)

Hello I have uninstalled and re-installed all the drivers to my HP Envy 4520 several times and I still get this error message... My printer will print in black and white but not in color. The printer says the ink cartridges are genuine and are full, but the printer will still only print in black and white. Not sure what else to do other than to buy a new printer 😞

 

Annotation 2019-08-03 190933.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try using the built-in drivers: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@prichbuckeye

 

Welcome to the HP Support Community.

 

Are you able to copy in color?

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 

 


I am an HP Employee

HP Recommended

Thanks!

 

I followed all the steps and yet it still prints in black and white. 

 

If I scan and print something in color, it does comes out in color from the printer itself.

 

However if I print something from my computer to my printer its black and white.

 

New error message I got...

 

X.PNG

 

Printer ink is genuine. I deleted and reinstalled everything. Even did a factory reset on the printer. 

HP Recommended

Try using the built-in drivers: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

HP Recommended

Thank you so much Betty0610 problem resolved!!!

 

It was indeed the built in drivers. After installing that the printer keep getting into a paper jam.

 

So I then cleaned the insides, realign the printer, clear page smears, and clean the cartridges and it now prints just fine.

 

You are a saver!!!! Thanks!!!!

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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