General Printer Error 0x61011bef

[Jenjay7477]

I have a HP Photosmart Premium Printer C309A series Product  CC335A When I try to print something it says it's printing but all that comes out when it's done printing is a blank paper and Then on the display screen it says General Printer Error 0x61011bef.  Does anyone else have the same printer and the same problem if so what does that mean

[KrazyToad]

@Jenjay7477

Welcome to HP Community

I have gone through your Post and would like to help

Do you experience the same issue with Photocopies?

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.