General Printer Error & Printer Failure

[Ron1643]

My HP Printer is showing two messages: "Printer Failure" and "General Printer Error"

Until recently I was able to use the printer for scanning documents, but we had new fiber optic internet

and all I need to do is connect the printer to the new WiFi with the new password. However, when I 

turn on the printer I get these two messages.

Printer model: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Purchase 2012

[Garp_senchau]

@Ron1643, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide: HP OfficeJet 276, 6000, 7000, 8600 - 'Printer Failure' error | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,