General Printer Error

[HLG199]

Hi!  I have the HP Photosmart Premium C309g and I keep getting the error code 0x61011beb.  I cannot do anything on the printer without that code popping up.  I bought new ink for it thinking maybe that was the problem and I also have it connected to my computer with the USB cord.  I haven't been able to find anything online to help me, since the printer will not even allow me to connect to a network without the error code.

Thank you!

[sandytechy20]

@HLG199

Welcome to the HP support community.

I understand that you are getting a 0x61011beb error on the printer, I am glad to assist you.

This seems to be a cartridge error, follow these steps to fix the issue.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Place the cartridge to the side with the contact facing upwards.
• Wipe the contact inside the printhead with a lint-free cloth.
• 
• Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.