General error code 0x610000f6

[Jas_Johal77]

Hi, I’m getting the General error code 0x610000f6 on my printer and not sure if it’s to do with windows 10. I’ve tried everything advised by HP website and turned off and on as per guidance by HP. When I restart printer it just keeps bringing  up the error code and not able to print anything including status report. As a NHS keyworker I really do need a fix as working g from home due to covid pandemic. 

[Kumar0307 · Accepted solution]

@Jas_Johal77, Welcome to the HP Support Community!

I understand you are not able to print due to this error. Kindly perform the steps mentioned in these documents to resolve this issue - '0xc19a0005' or Similar Error Code Displays and A 'Paper Jam' Error Displays

Check for any paper jams inside the printer and make sure the print carriage is moving freely.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service/replacement options for your printer. 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Jas_Johal77]

Hi

Thanks for your advice and i'm happy to say it now works via running the Run HP Print and Scan Doctor.