Get /DevMgmt/ProductStatusDyn.xml HTTP/1.1 printout

[mbode]

This message is printed out every time .

How do I uninstall the HP Smart Software from my laptop.

Please step-by-step

I appreciate it very much.

Wishes

Michael 

[Raj_05]

Hi @mbode,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To uninstall the HP Smart software from your laptop, follow these step-by-step instructions based on your operating system.

For Windows 10/11:

Open Settings:

• Click on the Start menu (Windows icon) at the bottom-left corner of your screen.
• Select Settings (the gear icon).

Go to Apps:

• In the Settings window, click on Apps.

Find HP Smart:

• In the Apps & features section, scroll through the list or use the search bar to find HP Smart.

Uninstall HP Smart:

• Click on HP Smart to highlight it.
• Click on the Uninstall button that appears.
• Confirm the uninstallation by clicking Uninstall again in the pop-up dialog.

Complete Uninstallation:

• Follow any additional prompts to complete the uninstallation process.

For Mac:

Open Finder:

• Click on the Finder icon in your dock.

Go to Applications:

• In the Finder sidebar, click on Applications.

Find HP Smart:

• Scroll through the Applications folder to find HP Smart.

Uninstall HP Smart:

• Drag the HP Smart application to the Trash or right-click (Control-click) on it and select Move to Trash.

Empty Trash:

• Right-click on the Trash icon in your dock and select Empty Trash to permanently remove the application.

Note:

• Restart Your Computer:
  • After uninstalling, it's a good idea to restart your laptop to ensure all components are completely removed.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[mbode]

Hello Alden,

thank you very much for the quick response.

In the Apps section of my laptop I is no HP Smart listed.

The problem still exists.

Wishes

Michael

[Raj_05]

Hi @mbode,

Thank you for your response, 

Since typical troubleshooting didn’t help, here are some advanced steps to try, focusing on obtaining the XML status document (/DevMgmt/ProductStatusDyn.xml) directly from the printer, which could provide more insight into the printer’s current state.

Direct Printer Connection:

• Ensure that your printer is connected to the same network as your laptop.
• Find your printer’s IP address by printing a network configuration page. On many HP printers, this can be done by pressing a combination of buttons (like "Information" or "Wireless" depending on your printer model).

Access Product Status Dynamically:

• Open a web browser on your laptop.
• Type your printer’s IP address in the address bar (e.g., http://<Printer_IP_Address>).
• Add /DevMgmt/ProductStatusDyn.xml at the end of the IP address (e.g., http://192.168.1.100/DevMgmt/ProductStatusDyn.xml).
• Press Enter to view or download the XML file.

Interpret the XML File:

• If accessible, this file should contain the status of various printer components. You can look for tags that provide details about error codes, ink levels, paper status, etc., which might hint at underlying issues.

Reset Network Settings:

• Perform a factory reset of the printer’s network settings to ensure it's properly configured for network communication. After resetting, reconnect the printer to your Wi-Fi network.

Install Minimal Drivers:

• Instead of HP Smart, install only the basic driver for your printer model from HP's support website. This can sometimes resolve issues by using a streamlined driver without HP Smart dependencies.

Check for Firmware Update:

• Visit HP’s official website to see if a firmware update is available for your printer. A firmware update may resolve connectivity or functionality issues.

These steps should help in diagnosing or fixing the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support