Get "Your wireless router requires aa WPA security passphrase" fir wireless setup on new router

[jcpr1]

I changed internet service provider and have a different router now. The printer worked fine with previous router. When I use the pinter Wireless setup Wizard to connect it to the new router, it finds the new router, I enter the WPA2 passphrase located on the router,  the printer attempts to connect, then displays the message "Invalid WPA Passphrase Press OK to print report". the report says "Your wireless router requires a WPA  security passphrase.  What can fix this? Thanks.

[A4Apollo · Accepted solution]

Hi! @jcpr1, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

Did you make any changes to your printer?

Are the printer and PC connected to the same wireless network?

Is your printer working with a USB connection?

Excellent description and a great diagnosis done. It is greatly appreciated.

Let's continue with the troubleshooting steps below.

Re-enter the passphrase. The passphrase must be entered exactly as required by your router or gateway, including any spaces, capital and lower case letters, and special characters.

Try updating the printer firmware to the latest version and check if it helps.

Refer this article to know more information about updating the printer firmware. Click Here

Try the steps recommended below.

When you subscribe to an Internet service, your Internet Service Provider (ISP) provides you with a network password. Look for this password on your wireless router or in the original paperwork that came from your ISP. The password might be labeled Wireless Key, security password, WPA2 password, WEP key, or similar.

If you are unable to find your password, contact your ISP for assistance.

A router with the network password on a label

In Windows, search for view network connections, and select View network connections from the search results.
The Network Connections window opens.
Right-click the network name, then click Status.
The Wi-Fi Status or Wireless Network Connection Status window opens.
Click Wireless Properties.
Click the Security tab, then click the Show characters check box to see the wireless network password.

Refer this article to know more information about finding WPA passwords.

If you still have issues connecting your printer the router try restoring the networks to default on your printer and try connecting it again.

Restore network settings to default settings. 

Follow these steps to restore your product's network default settings.

1. Touch the Wireless button () on the front of the product.

2. Touch the Right Arrow button to select Wireless Settings, and then touch OK.

3. Touch the Right Arrow button to select Restore Network Defaults, and then touch OK.

4. Select Yes to confirm your selection, and then touch OK.

Refer this article to know more information about finding the wireless password. Click Here

Refer this article to know more information about wireless printer setup. Click Here

Hope this answers your query!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[jcpr1]

how do I update the firmware on my  HP Photosmart D110a Printer? I don't see a USB port on it.

[jcpr1]

Thanks for your help. I was able to connect printer to laptop using USB cable then updated the latest printer drivers.  Now can connect to wireless!

[A4Apollo]

Hi! @jcpr1, Thanks for your prompt response.

I appreciate your efforts for writing back to us.

I'm happy to know after trying the steps recommended your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂