Getting C9C6006 code on blue screen of printer.

[Fore05]

Getting code C9C6006 on a blue screen. Won't print

[Sneha_01]

Hi @Fore05 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The C9C6006 error code on your HP printer typically indicates a hardware or connection issue, often related to the printer’s ink system, printhead, or internal components. This issue can prevent the printer from functioning properly and may display a blue screen with the error code.

Here are a few steps you can take to troubleshoot and fix the C9C6006 error:

1. Restart the Printer

Sometimes, simply restarting the printer can clear minor internal errors.

• Turn off the printer.
• Unplug it from the power source.
• Wait for 30 seconds to 1 minute.
• Plug it back in and turn the printer on.

Check if the error persists after a restart.

2. Check the Ink Cartridges

The issue could be lated to the ink system, such as an ink cartridge not seated correctly or a problem with the printhead.

• Turn off the printer and open the ink cartridge access door.
• Remove the ink cartridges and check them for any obvious damage or ink leaks.
• Reinstall the cartridges, making sure they’re seated properly in their respective slots.
• Check for any obstructions or ink buildup around the printhead or cartridge area.

3. Check the Printhead

A faulty or clogged printhead can sometimes trigger this error code.

• Turn off the printer and open the access door.
• Remove the ink cartridges from the printhead.
• Check if there’s any visible dirt, ink buildup, or obstruction around the printhead.
• Clean the printhead (if necessary) using a clean, damp cloth or paper towel.
• Reinstall the ink cartridges and close the printer’s access door.

4. Perform a Hard Reset

This can sometimes resolve persistent hardware-related issues:

• Turn off the printer.
• Unplug it from the power source.
• Press and hold the Power button for 15-20 seconds.
• Plug the printer back in and turn it on.

This process can reset the internal circuits and potentially resolve errors related to internal conflicts.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support