Getting E4 error on envy pro 6445 and there is no paper jam

[jrfrph]

Getting E4 error and there is no paper jam

[VikramTheGreat · Accepted solution]

Hi @jrfrph,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The E4 error on your HP ENVY Pro 6445 indicates a paper jam, even if no paper is visibly stuck. This is common when a small bit of paper is torn inside, a sensor is blocked, or the rollers are misaligned.

Step-by-Step: Clear E4 Error (Paper Jam)
 

1. Turn Off and Unplug the Printer

• Turn the printer off and unplug it from the power.
• Wait at least 60 seconds before continuing.

2. Check All Paper Paths

• Open the front and rear access doors (if available).
• Remove any loose paper or debris.

Rear access (if applicable):

• Look for a rear door or duplexer, press tabs or latches to remove it.
• Gently remove any visible paper or small bits.

Input Tray & Output Tray:

• Remove all paper.
• Check for stuck sheets or crumpled paper beneath rollers.

3. Open Cartridge Access Door

• Carefully move the ink carriage side to side manually to check for obstructions.
• Look for any small bits of paper or tape.

4. Roller Check

• Clean rollers with a lint-free cloth lightly dampened with water.
• Rotate the rollers manually to make sure they spin freely.

5. Plug Back In & Reset

• Plug in the printer and turn it back on.
• Try to print a test page.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support