• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-05-2026 02:46 PM

HP Recommended

Seeing this error and trying to resolve

2 REPLIES 2

‎01-05-2026 02:57 PM

HP Recommended

Most commonly 49 errors are firmware related. If you consistently see the error, the first step is to isolate. Disconnect any usb or network cables and restart the printer. If it comes to ready with no connections then firmware is the likely culprit, often triggered by an update to a program like Adobe Acrobat. If you still get the error even with printer isolated then either firmware corruption or failed formatter (least likely) is going to be the issue. Perform a factory reset, update the firmware and see if that resolves the issue.  If it does not then in my experience you have a bad formatter.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎01-07-2026 08:29 PM

HP Recommended

Removed only connection (ethernet) and no further issues....swapped ethernet cable, swapped to different network port, re installed latest firmware, even tried different ip address in case there was another printer on the print server with a conflicting ip address....every time an ethernet cable was connected, the 49 error returned...

 

Removed ethernet,  connected usb, re installed driver on pc, and so far, after printing over 100 pages, still no error.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.