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HP ENVY 5052

Trying to turn on the printer and after the HP logo this comes up on the screen and it just sits there, home screen doesn't come up. 

2 REPLIES 2
HP Recommended

Hi Kmerr,

 

Take a look at HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays, although that specific error isn't listed, the steps to perform are still appropriate.

 

Basically, the process is to reset the printer (steps are spelled out in the document), and if that doesn't work, then you will likely need to Contact HP Support to get a product repair or replacement.

 

Good Luck.

 

R

I am an HP Employee.
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hp officejet 5230 error code oxddoood78  kernel_exec_st

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