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‎05-01-2019 01:59 PM

HP Recommended
Product: HP ENVY 5052

Trying to turn on the printer and after the HP logo this comes up on the screen and it just sits there, home screen doesn't come up. 

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3 people had the same question
2 REPLIES 2

‎05-01-2019 05:09 PM

HP Recommended

Hi Kmerr,

 

Take a look at HP Inkjet Printers - '0xc19a0005' Error or Similar Error Displays, although that specific error isn't listed, the steps to perform are still appropriate.

 

Basically, the process is to reset the printer (steps are spelled out in the document), and if that doesn't work, then you will likely need to Contact HP Support to get a product repair or replacement.

 

Good Luck.

 

R

I am an HP Employee.
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‎11-24-2019 10:59 AM

HP Recommended

hp officejet 5230 error code oxddoood78  kernel_exec_st

1 person found this reply helpful
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