Getting error message in print queue when trying to wireless print to HP Envy 7640 in Windows 10

[Baker82]

Have uninstalled and reinstalled latest printer driver. Have removed Envy 7640 from Device Manager and added it back. Windows updates are all current. Have run Print and Scan Doctor. When it completes the diagnostic it asks to print sample document but it won’t print and I get “error” message in print queue.

[sandytechy20]

@Baker82

Welcome to the HP support community.

What error are you getting while printing?

Did you uninstall the printer driver from the root level before installing the new driver?

Meanwhile:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Baker82]

Hi sandytechy20,

I followed your instructions through printui.exe /s and clicked on the Drivers Tab but there was no entry there for HP Driver.

I restarted the PC and then downloaded the new full feature driver.

It prompted me to install the HP Smart printing which I did.  When installed it asked me to print the test page and it went in the print que but I got the notification Print Error. This is what it has been doing and won't sent the spooled print job to the printer.

Any further help will be greatly appreciated!

Baker82

[sandytechy20]

@Baker82

Use HP Print and Scan Doctor 

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

3. On the welcome screen, click Start to select your printer and run the diagnostic.

4. If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Baker82]

Hi Sandytechy20, Well the holidays are over and I'm back to trying to get the wireless printer to print.  I followed all of your previous instructions and when I go to print test page I still get an error in the print queue.  I connected a USB cable to the printer and tried to print and it prints ok with the USB just not wireless.  This is very frustrating.  Any help would be greatly appreciated!!!

Baker82

[Baker82]

Sandytechy20, Could the printer port be the culprit?  The computer assigned the WSD port to my printer. I've read that there have been problems when printing to this port.

Baker82

[sandytechy20]

@Baker82

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.

[Keys3012]

I'm having the same issue as @baker82. I've done everything you told him to do. What was the resolution from the call?

[sandytechy20]

@Keys3012

Welcome to the HP support community.

If you have tried all the steps mentioned in the above post and if the issue persists.

This might require one on one interaction to fix the issue, I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.