Getting false error messages and will not move on from there in setup

[Gemclown]

I am trying to set up my printer, It has kept displaying error message that there is a paper jam - there is not.

Also when switched on displays error message that printer was not turned off properly - it was.

I cannot move past these to complete setup of printer.

[RichAnt · Accepted solution]

Hello Gem,

You didn't mention the computer's Operating System.  This discussion is for Windows 10, get back if a problem.  The Uninstall will apply to any 5540 software on your computer.  The HP Support link for software should also work for any OS, just make sure the OS for you computer is listed in the "Blue" line (see below).

Since, you newly are setting up, possibly the software download failed.  Do not use the software disc provided in the box, as it may not be the most recent version.

Let's do a complete uninstall of the printer's software and then download/install software.  Steps 1-3 are for a complete uninstall.

1) In Windows, search for and open Programs and Features.

-Select your HP printer by left clicking once on all 5540 items (2 files with Envy 5540 as part of the name (Software and Help)

-Select Uninstall.

2) In Windows 10, click on Settings > Devices > Printers/Scanners.  Then left click once on the Envy 5540, and choose "Delete" or "Remove Device."

3) Open up the run command with the "Windows Key + R" key combo. (If you have the actual Windows Key on your keyboard.  Otherwise, right click on the Windows Key of Win 10 and click on Search.

In the Search entry box, type (or copy/paste):    printui.exe /s   Now click OK.  Note the space between exe and /s.

The Print Server Properties dialog opens.  Click on Drivers tab.

Look for HP 5540 Series Printer driver. If you see it click on it and click remove at the bottom.

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Now let's download the the 5540 software at HP site in below link.

Click Software and Drivers > Go > download.  In the blue line, it should read Windows 10 or whatever Operating System.  If not click Change.  You want the Full Feature Software, and ignore the items at the bottom, which are included.

 https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/5447940/dr...

I am not an HP employee; just searching for helpful answers for queries on the forum.

A reply is greatly appreciated, if suggestions help or not, as the multitude of volunteers on the forums respond to lots of queries, which requires a great deal of time.  Good luck.

[Gemclown]

thank you for your reply. I did manage to download stuff again and now all working fine.

[RichAnt]

Hey Gem<\,

That's outstanding that you are operational.  Glad to offer some ideas.   Thanks for the thumbs up; provides satisfaction for the effort.  Bye.

Rich

[lezasmith]

Hello

During printing, the printer stops feeding pages, and the error message 'Paper Jam has occurred. 

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Best Perdisco Assignment Help in Australia

[RichAnt]

Hello again Gem,

Unfortunately the problem persists.  Possibly it is brand new and you just take it back to the retailer. Good luck.

Note: replacements  that HP provides are often rebuilt/refurbished.

I haven"t asked, how old is the printer, and is it still under warranty?  If so you could call HP Support for help or return the printer for replacement/refund.  Return to retailer.  Note, these printers are relatively inexpensive to replace.   

The Operating System of the computer is helpful.  To find the Windows edition and version on your computer, press the Windows key + Pause/Break key.

https://support.hp.com/us-en/document/c03835145  entitled Which Windows Operating System Version Do I Have (Windows)

https://support.hp.com/us-en/document/c03204293  Which Operating System Version Do I Have? (Mac)

See the next link.  Please forgo further steps if the problem is resolved.

1)  You will  notice in the next link, In Solution 1, a Printer Status Report is suggested after performing fixes 1 and 2.  Results?

2) At this time, please do a Hard Reset of the printer in  Solution 4, ending with Step 3, which is:  produce Printer Status Report could show that it's broken (needing replaced).  Results?

3) If persisting (and you are still willing), please perform each of the Solutions, in the link, including calling Customer Support if it is under warranty (HP charges if not in warranty).  Also, you could take it back to the retailer for exchange/refund.

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-5570-all-in-one-printer-series/7234983...    Entitled: 'Out of Paper' Displays and Printer Does Not Pick Paper 5540 and 5660 series and 5575

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Here's some links concerning paper jam.  Many steps are repeated, but each has a point or two.  

This link is for several printer models for paper jam.

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c043483...  Entitled Paper Jam for 5540 series, 5660 series and 5575

This link has several steps of physically removing an actual paper jam; although not specific.https://support.hp.com/us-en/document/c03754704  Entitled:  'Paper Jam' Error Displays on the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 Series.

 Other steps here relate to loading paper and the condition of the paper you use.  https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-5570-all-in-one-printer-series/7234983...  Entitled:  'Out of Paper' Displays and Printer Does Not Pick Paper 5540 and 5660 series and 5575

 https://support.hp.com/in-en/document/c04712708 Entitled: Loading Paper, Envelopes, and Cards 5540 series and 5575

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Below, on page 116 of the 5540 User Guide is found::

http://h10032.www1.hp.com/ctg/Manual/c04762607

Paper has become jammed in the printer. Before you try to clear the jam, check the following:

-Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Paper basics on page 7.

- Make sure that the printer is clean.

-  Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 10.

- For instructions on clearing jams, as well as more information about how to avoid jams, see Jams and paperfeed issues on page 68

[Gemclown]

this has been rectified, thanks for your input.