Getting the Toolbox back on a Deskjet 6940 printer

[Old4-Color]

Since, the changeover to Windows 7 my HP Deskjet 6940 hasn't been the same...really miss XP now more than ever.   My question will be fairly simple...How can I get the printer's toolbox for my Deskjet 6940 printer back?   Being that, I no longer have one in Windows 7.

[Raj1788 · Accepted solution]

@Old4-Color

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

I see that this printer does not have drivers for windows 7, that's the reason the toolbox is missing.

Keep me posted.

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Cheers:)

[Old4-Color]

Odd, have done various upgrades for my printer including driver downloads, evefy time I use HP Printer Assistant, it states all upgrades have been done.    Somewhere along the path of printer's ink, I was told that when I changed over from Windows XP to Windows 7 the toolbox was lost forever...can it be restored?

I sure would like to know what ink levels are and be able to use the printer head cleaning dvice as well as the alignment tool once again!

[Raj1788]

@Old4-Color

There is no option to restore the Toolbox.

Printing a customer support diagnostic test page

1. Press and hold the Power button.

2. While holding the Power button, press the Cancel (X) button, and then release both buttons.

Figure : The customer support diagnostic test page

Have a great day!

Cheers:)

[Old4-Color]

hey Raj1788,

Thank You, I've been using the diagnostic test page after I found it through the HP scan doctor...it also states the printer's S/N as well as the total page count for the unit.   I'd like to know more, as far as how to read all of the other points: example 51. TYPE = 1 what does that mean?   Is there a code breaker book for reading the full diagonistic page?   

Since we're commnicating, what is the 'Full" featured Windows 7...at the present time I  have the home version premium, think I should up grade to Windows 7 Professional.   Anyway< what is the 'Full" feture for Windows 7...I tried going to 123.HP but got a warning that the sirte was unsafe, so what's up with that as well?

[Raj1788]

@Old4-Color

The values in the test page are the details of the cartridges.

Use the below link to download the software.

https://support.hp.com/us-en/drivers

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!