• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-22-2022 02:41 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I have a HP Colour Laser 150nw that's less than a year old, I composed a letter yesterday, and when I printed it, there was a double/ghost image of my letter reappearing in the bottom third of the A4 sheet and two faint borders either side of my letter. I removed the toner cartridges, the waste toner collector, the imaging drum, which had no marks on it whatsoever. I reassembled the machine, and reprinted my letter with the same result. On checking the total number of impressions/pages printed, it was 67. I am at a loss to understand why this has happened. My warranty expires on 30 December. I also tried "Find and Fix" without success.

Category:
7 people had the same question
2 REPLIES 2

‎12-22-2022 08:38 AM

HP Recommended

Just out of interest, I have checked the cost of replacing the toner cartridges, and the imaging drum. The total cost of this endeavour in the UK would be £279. It's cheaper to buy a new machine!

Was this reply helpful? Yes No

‎12-22-2022 09:12 AM

HP Recommended

Is it only one repeat of the defect and can you measure and post the distance between the defects in millimeters? If the device is under a year old, you should still be under HP warranty but you are going to want to open a support case ASAP to avoid the "the warranty is expired" situation. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.