Gibberish

[wrearick]

I'm having the same problem. My printer (7520 Printer)  randomly prints "❤︎/⭐︎Cookie: mstshash=administr smileyface".

Reset doesn't correct this.

[MKazi · Accepted solution]

@wrearick

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

I understand that your HP Photosmart 7520 e-All-in-One Printer prints "❤︎/⭐︎Cookie: mstshash=administr smileyface". You have attempted to reset the printer and the issue persists. You have done a remarkable job in troubleshooting this issue. 

To assist you with accurate information I would require more information regarding this: 

• Since how long are you facing this issue?
• Did any changes take place on the printer (paper jam, carriage jam, driver updates, etc.)?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and install the firmware update for your printer via this link: https://hp.care/2FLa0L7
• The printer needs to be restarted after the firmware is successfully installed.

If the printer continues to print gibberish, then let us perform a semi full reset on the printer. This will restore the printer to its original factory condition. A private message has been sent with the semi full reset instructions. 

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know. 

All the best! 🙂

[wrearick]

Thank you. I have updated the printer firmware. I'll wait to see if this works. If not, I will perform the semi-full reset and report the results.

[MKazi]

@wrearick

You're welcome. 

Sure, feel free to let me know as conveniently as possible.

Cheers! 🙂

[wrearick]

The firmware update seams to have corrected the problem. It also corrected the problem I had with web printing.

Thanks for the help. I'll report back if the problem reoccurs.

[MKazi]

@wrearick

You're most welcome.

I'm glad that the suggested solution worked and hope it remains that way.

I truly appreciate your efforts and patience.

Happy printing! 🙂

[Concernedguy]

I had the same problem today May2, 2018.  I don't like the "computer sounding response" from HP and this smells like HP spyware, wasting my paper and ink.   I have the current firmware and that fix is just nothing but BS.  HP...LISTEN...tell us why this is happening and not a BS fix with a firmware update or we all need to find a different printer.  Come clean

[Concernedguy]

Mkazi...why is there no thumbs down?  You have been giving the same BS response to everyone and it doesn't work

[wrearick]

@Concernedguy,

It worked for me, so far.

[kyladgarza]

I tried this and it didn't work.