Glossy Paper

[JayAre1604]

I have a HP Envy Pro 6432 printer. When using HP 250 gsm paper I get roller impressions

[sandytechy20]

@JayAre1604

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

[JayAre1604]

I have a HP Envy Pro 6432 printer. I decided to try HP  250gsm A4 Glossy paper. However, the finished prints appear to have straight indentation lines on them. These appear to be roller impression marks. They are not ink lines. I would have thought that HP printers should be able to handle HP paper. I am a professional photographer so I tend to be critical. Is there a roller adjustment on this printer? I have searched online but cannot find a solution.

Can you help?

Kind regards,

Trevor Payne

[sandytechy20 · Accepted solution]

@JayAre1604

Check the print settings

Check the print and paper settings to make sure they match your print job.

• Paper Type: Select the type of paper you are printing on, such as photo paper or plain white paper.
• Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality.
• Paper Size: Make sure you select the correct paper size for your print job.
• Color or Black and White: If you want to print in black and white only, select the grayscale option.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.