Go officejet pro 8710 won’t print

[nisi8888ho]

Printer is not printing, copying or scanning.  I have rebooted my computer and printer.  I have reset the printer to it factory settings. I have deleted and reinstalled the software and it still does not.  When I send a document to print the printer responds but it does not complete the request.  The print jobs stay one queue but don’t print.  I have also removed the ink and paper tray and blew out any dust to ensure that is the cause.  I have documents that I need to print but the printer is not completing the task.

[A_Gayathri]

Hi @nisi8888ho,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8715 printer is responding to print commands but not completing the task, here are some steps to troubleshoot and resolve the issue:

1. Check the Print Queue

• On Windows:
  1. Open the Control Panel > Devices and Printers.
  2. Right-click your printer and select See what's printing.
  3. Cancel all print jobs by selecting Cancel All Documents from the Printer menu.
  4. Restart the print spooler service:
     • Press Windows + R, type services.msc, and press Enter.
     • Find Print Spooler, right-click it, and choose Restart.
• On macOS:
  • Go to System Preferences > Printers & Scanners, select your printer, and clear the print queue.

2. Verify Printer Connectivity

• Ensure the printer is connected to the network or computer via Wi-Fi, Ethernet, or USB.
• Print a Network Configuration Report:
  • From the printer's control panel, go to Settings > Network > Print Network Configuration.
• Ensure your computer and printer are on the same network if using Wi-Fi or Ethernet.

3. Update or Reinstall Printer Drivers

• Download and install the latest drivers for your printer from the HP Support website.
• Use the HP Print and Scan Doctor (Windows only) to diagnose and fix connectivity or driver issues.

4. Check Printer Settings

• Open the Printer Preferences and ensure the following:
  • The paper size and type match the paper in the tray.
  • No custom or advanced settings (e.g., manual duplex) conflict with the document being printed.
• Ensure the correct printer is selected as the default in your computer's settings.

5. Run Printer Diagnostics

• On the printer's control panel, navigate to Settings > Tools > Printer Status Report.
• Run a Print Quality Diagnostic Report and a Cleaning cycle to ensure the printheads are not clogged.

6. Reset Printer Firmware Update the firmware on an HP printer

• Visit the HP Firmware Update page and download the latest firmware for your printer.
• Update the firmware using the instructions provided on the site.

7. Test Printing

• Try printing a test page directly from the printer:
  • Settings > Tools > Print Test Page.
• If the test page prints but other documents do not, the issue may lie with the software on your computer.

8. Check for Hardware Issues

• Inspect the printer for paper jams or obstructions.
• Ensure the ink cartridges are genuine HP cartridges and properly installed.
• Check the printer's ink levels and replace any low or empty cartridges.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @nisi8888ho,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8715 printer is responding to print commands but not completing the task, here are some steps to troubleshoot and resolve the issue:

1. Check the Print Queue

• On Windows:
  1. Open the Control Panel > Devices and Printers.
  2. Right-click your printer and select See what's printing.
  3. Cancel all print jobs by selecting Cancel All Documents from the Printer menu.
  4. Restart the print spooler service:
     • Press Windows + R, type services.msc, and press Enter.
     • Find Print Spooler, right-click it, and choose Restart.
• On macOS:
  • Go to System Preferences > Printers & Scanners, select your printer, and clear the print queue.

2. Verify Printer Connectivity

• Ensure the printer is connected to the network or computer via Wi-Fi, Ethernet, or USB.
• Print a Network Configuration Report:
  • From the printer's control panel, go to Settings > Network > Print Network Configuration.
• Ensure your computer and printer are on the same network if using Wi-Fi or Ethernet.

3. Update or Reinstall Printer Drivers

• Download and install the latest drivers for your printer from the HP Support website.
• Use the HP Print and Scan Doctor (Windows only) to diagnose and fix connectivity or driver issues.

4. Check Printer Settings

• Open the Printer Preferences and ensure the following:
  • The paper size and type match the paper in the tray.
  • No custom or advanced settings (e.g., manual duplex) conflict with the document being printed.
• Ensure the correct printer is selected as the default in your computer's settings.

5. Run Printer Diagnostics

• On the printer's control panel, navigate to Settings > Tools > Printer Status Report.
• Run a Print Quality Diagnostic Report and a Cleaning cycle to ensure the printheads are not clogged.

6. Reset Printer Firmware Update the firmware on an HP printer

• Visit the HP Firmware Update page and download the latest firmware for your printer.
• Update the firmware using the instructions provided on the site.

7. Test Printing

• Try printing a test page directly from the printer:
  • Settings > Tools > Print Test Page.
• If the test page prints but other documents do not, the issue may lie with the software on your computer.

8. Check for Hardware Issues

• Inspect the printer for paper jams or obstructions.
• Ensure the ink cartridges are genuine HP cartridges and properly installed.
• Check the printer's ink levels and replace any low or empty cartridges.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!