Grayscale setting won't apply

[BIKESHOP]

Envy 4500 with windows 10. I want to use HQ grayscale or black ink only. When I apply and confirm the change, it doesn't stay...I can immediately go back to it, and it's on color again. I've madly tried over and over changing anything I can think of and nothing fixes it.

[Sizzlingsum_13]

Hello@BIKESHOP

Thanks for taking an interest in the HP Support Forums!

After reading your post I see that you need assistance on grayscale printing.

I would like to help you out with this issue today.

Print high quality black & white documents or photos, change one of the following settings depending on what displays.

• Click Advanced, click Print in Grayscale, and then select Print in Grayscale or High-Quality Grayscale.

• Click Print in Grayscale, and then select High-Quality Grayscale.

For additional steps click here: Click here

Hope this helps, for any further queries reply to the post and feel free to join us again.

I'll be eagerly waiting to assist you with same,cheers:)

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[BIKESHOP]

In advanced, there is a "print in grayscale" option. I can choose between "off", "Highquality grayscale" or "black ink only". I make the selection to "hq grayscale" then apply the settings. If I immediately go back to check that the setting has been applied, the option is "off" again. In short, the setting will not apply.

[Sizzlingsum_13]

@BIKESHOP

Thank you for the update.

Click OK, and then click Print to start the print job. (Please make sure that you have saved the settings)

Let me know how it goes, cheers:)

[BIKESHOP]

I am trying to do this on the hp printing preferences page-paper/quality tab. after I make the change and save it, it immediately goes back to the default setting "grayscale off".

[Chimney_83 · Accepted solution]

Thanks for the reply and trying the steps suggested. 

If the setting is not getting saved for some reason, you can manually use the setting in the print settings available in the application you are printing from. 

If the issue persists, recommend you to uninstall the printer software/driver and install it back. 

Uninstall the printer from Control Panel.

Open devices and printers, select any device listed there and you will have an option called printer server properties.

Open Printer Server Properties and select the drivers tab, delete all the HP drivers listed there.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require wireless setup on the printer for this purpose.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

This should resolve the issue you are facing. 

Also, make sure your operating system is updated.

Keep me posted. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[BIKESHOP]

Mostly helpful...the short version is reinstall everything. Problem solved. Thank You!