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‎11-25-2018 08:25 PM

HP Recommended
Product: HP Photosmart 5520
Operating System: Microsoft Windows 7 (64-bit)

Printer was perfect until today. No changes whatsoever. Now everything is printing with a strong green tint. This occurs using several different computers. Photocopying is the same, so it is NOT a computer issue but a printer issue. Diagnostics print perfectly. Updated hardware and the Device Update report printed perfectly. So, why are my prints and copies green? Please help.

2 people had the same question
1 REPLY 1

‎11-27-2018 09:50 AM

HP Recommended

Greetings @BlueHeeler8, 

 

Welcome back to HP Forums. 

 

I would like to appreciate your effort in trying to troubleshoot the issue on your own and isolating the issue. 

 

Since the issue is evident while making a copy using the front panel of the printer. 

It definitely seems to be a hardware issue. 

 

I am sending you a private message suggesting the next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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