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HP Recommended
OfficeJet Pro 6968
macOS 10.12 Sierra

I just purchased an HP Office Jet Pro 6968 and have been using it for 2 weeks now.  It has ALWAYS been slower to print then my last HP All-in-One printer.   ...about 15 seconds to print.  Now for the past 2 days...it takes about 15 minutes or never for one page to print.  We use this for our business and this issue is costing us time, and money!  HELP PLEASE?  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Greek2u

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting slow printing issue on your HP Officejet pro 6968 printer. I would like to help you out with this issue today.

  • Reset the printer.
  • Check the print driver settings.
  • Uninstall and reinstall the print driver.
  • Update the printer firmware.
  • Check the network status.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Greek2u

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting slow printing issue on your HP Officejet pro 6968 printer. I would like to help you out with this issue today.

  • Reset the printer.
  • Check the print driver settings.
  • Uninstall and reinstall the print driver.
  • Update the printer firmware.
  • Check the network status.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thanks for the tips, Sandy!  I uninstalled the printer, and let the computer recognize again, and reinstalled it.  It is super zippy now, not even the 15 second delay I had upon initial installation.  VERY HAPPY!!!!!!!

HP Recommended

@Greek2u

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.

Sandytechy20
I am an HP Employee

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