HP 1020 printer in error state

[Kimmer69]

I ran a norton driver update and all of a sudden my printer is in error state, will not clear, i've deleted the device uninstalled removed printer spooler, tried to reinstall with the disk will not clear this error.  Tried it on another computer same error, this has to be inside the printer memory and I cannot get it to clear or reset..  PLEASE HELP.... 

[Kimmer69]

is there really no one in the group that can assist with this error message?  I've tried calling HP and they basically tell me to buy a new printer 

[Sneha_01]

Hi @Kimmer69,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When dealing with a persistent "error state" issue with your HP LaserJet 1020 printer after running a driver update, there are several steps you can take to troubleshoot and resolve the issue:

1. Restart Printer and Computer

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.Wait for about 1-2 minutes.Plug the printer back in and turn it on.
• Sometimes, a simple restart of your computer can resolve communication issues with the printer.

2. Check Printer Connections

• Ensure that the USB cable is securely connected to both the printer and the computer.
• Try using a different USB port on your computer to rule out a port issue.

3. Clear Print Queue

• Press Win + R, type services.msc, and press Enter.In the Services window, scroll down to find Print Spooler.
• Right-click on Print Spooler and select Stop.Navigate to C:\Windows\System32\spool\PRINTERS.
• Delete all files in the PRINTERS folder.Restart the Print Spooler service by right-clicking on Print Spooler in the Services window and selecting Start.

4. Reinstall Printer Drivers

• Go to Control Panel > Devices and Printers.Right-click on your HP LaserJet 1020 printer and select Remove device.
• Also, uninstall any HP printer software from Programs and Features.
• Visit the HP Support website and download the latest drivers for your HP LaserJet 1020 printer.Ensure you select the correct operating system version.

Install Printer Drivers:

• Run the downloaded driver installation file and follow the on-screen instructions to reinstall the printer drivers.
• Connect the printer to your computer when prompted during the installation process.

5. Reset Printer:

• A cold reset will restore the printer to its factory settings.Check your printer’s user manual or visit the HP support website for specific instructions on how to perform a cold reset for your model.

Check for Firmware Updates:

• Visit the HP Support website and check if there are any firmware updates available for your HP LaserJet 1020 printer.
• Follow the instructions provided to download and install the firmware update.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support