HP 1510 will not let me print, and I have tried everything....

[Kenzielu]

Hi, I have Mac OS 12.3 and an HP Deskjet 1510 series. I have used it quite a few times before with no issue but now all that pops up when I go to print all that comes up is, Waiting for the printer to become available. It still scans and will run maintenance like realigning the printer. 

I have reset the printers in printer&scanners. I've followed every tutorial I can find on the internet. I've reinstalled the software many times, I've uninstalled it used the HP uninstaller. I deleted all the files in the printer library, reset my computer. I've even gotten two different USB-C to USB and two different USB adapters for the printer. Nothing is working and I need the printer as soon as possible. 

I'm so frustrated I'm almost in tears. Please help

[Betty0610]

@Kenzielu

Welcome to the HP Support Community.

I'd be happy to help.

Is this Printer printing from any other device? 

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 

  

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. 

  

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 

  

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 

  

I'd like to know the following to isolate the issue further- 

  

1.) Are the printer and Mac connected to the same network? 

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks. 

3.) What is the distance between the router and the printer? The recommended distance for a stable connection is 9-12ft. 

4.) Is there an antivirus software installed on your Mac? 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.  

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[Betty0610]

@baldios

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[baldios]

hi, i have an hp deskjet 1510. it let me scan but not print. tried everything please help me

[Kumar0307]

@baldios, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print. To assist you better,

• Which device are you using to print?
• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Do you get any errors?

Keep me posted for further assistance.

[baldios]

thank you I fixed the problem following resolution link that I cannot paste here. you must uninstall everything and then install drivers that I found

[Kumar0307]

@baldios

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!