HP 2600 Constant Failure

[Craig108]

Hello, 

I have recently been experiencing no end of issues with our 2630 Deskjet printer. 

To print any document, we need to perform a hard reset - but removing the power cable and reinserting it. Without doing this, the printer is offline and cannot be connected to. 

Now the paper feed button continuously flashes and the orange info light is flashing. 

Hp Instant Inks is now also offline due to not being able to connect to the printer. 

However, HP Smart can still scan without an issue and save onto the computer.

I have tried hard resets, forced resets (holding power and cancel down until a report page is printed), ive changes the inks over, paper is fed correctly and I've had enough.

Can anyone help?

[Echo_Lake]

@Craig108

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message?

Kindly perform the steps mentioned in this document - https://support.hp.com/us-en/document/ish_1721987-1295905-16 By the end of the article you will be able to isolate the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Craig108]

Please see below:

The other error message is that the printer is offline. All internet functions are correct and the blue internet light remains solid, yet the printer goes offline after a few minutes following a restart.

All ink is sourced via HP Instant Ink so I doubt that these would be corrupted or incompatible. 

[Echo_Lake]

@Craig108

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!