HP 2652 Set-Up Cartridges

[John80487]

I changed printer ink cartridges with new HP ink cartridges (both black and color).  The printer says that the color cartridge is empty (with the brand new cartridge), and I get a "Use Setup Cartridges" error in HP Smart.  I have had this printer for several  years (and frankly, do not recall the unit coming with "setup cartridges," though it may have!).  Is there a workaround, or am I able to purchase new setup cartridges?

[Nal_NR]

Hi @John80487,

Welcome to the HP Support Community. 

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific to your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name, or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping