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‎07-07-2025 07:40 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer

my Apple Macintosh Sequoia 15.5 is not listed in the operating system. I have tried all the suggestions to clear this error code but failed

1 REPLY 1

‎07-08-2025 12:08 PM

HP Recommended

Hi @Frannie70,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the error code on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I'm sorry to hear that you're experiencing difficulties with your HP device. For HP printer error codes like WFBackgroundShortcutRunner-ErrorDomain error 0, especially when dealing with Apple Macintosh systems, it's essential to ensure compatibility and proper installation of drivers and software. Here are some steps you might consider:

Check for Compatibility: Confirm that your HP DeskJet 2710e printer supports macOS version 15.5. If your specific version of macOS isn't listed as supported, you may need to wait for an updated driver from HP or explore alternative solutions.

Update Software/Drivers: Make sure that your HP printer drivers are the most current versions available. Visit the HP Support site to download and install the latest driver compatible with your macOS.

Reinstall Printer Software: Sometimes, reinstalling the printer software can resolve issues. Uninstall existing HP software, then reinstall the latest version available from the HP website.

Reset Printing System: You can reset the printing system on your Mac. Go to System Preferences > Printers & Scanners, right-click on the printer list, and choose Reset printing system. This action clears all printers from the system, requiring you to add them again.

Check for macOS Updates: Ensure your macOS is up-to-date. Sometimes operating system updates can resolve compatibility issues.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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