HP 2752e Printer always "Printer Offline", but will print test prints all day long.

[CLE712]

I purchased a HP 2752e Deskjet all-in-one printer a year or so back. I cannot get it to print anything I want to print. I have lymphoma, and sometimes need to print test results to send to various doctors. The printer queue for starting a print always - ALWAYS - shows my printer as "printer offline", and pauses the print jobs, then when I select "continue" it says print job is canceled. My printer has fresh ink and plenty of paper, and the status screen has no error lights. The HP Smart app shows my printer as "ready" when I open it up, and when I click on the image of my printer it says "ready - available to receive your files", but no go. The Diagnose and fix screen says "diagnosis complete and no issues found", and I can print out a test print and it prints just fine.

The HP Print and Scan Doctor app  - "Finding and Fixing Problems" says "Everything checks out OK with your product", and I can also print test pages all day from here, with no issues. But when I go back to trying to print an actual document, the print setup screen that allows me to view the job before printing, then after selecting "Print", the HP Smart Printing box shows the printer, the IP address, then it says "Printer Offline". I try the "Change Printer" option - I only have the one printer - and it says there are no other options, which there shouldn't be. I select Print, then after a moment, I get the pop-up "Print Job Paused. Printer Offline".

I will say that I am not using the wifi set-up for this printer. I only ever use my desktop PC to print anything, and my printer sits right next to it on my desk. I never have had any desire nor need to print anything from my cell phone nor from any other remote location. I just want the document data to go directly to the printer via USB printer cable. Is there anyone here that can help with this, because all the AI virtual assistants that HP have on their website are worthless for this issue. Any help would be greatly appreciated.

[Nal_NR]

Hi @CLE712,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer offline. 

Excellent description and a great diagnosis. It is greatly appreciated.           

Kindly check if you have performed the steps below. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

• Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.
• If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that you are attempting to print from.
• If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.
• If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Click here for the remaining steps. 

Update the firmware. Click here. 

If you have performed these steps and still having issues, I recommend you contact phone support. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.