HP 310 INKJET PRINTER

[RakeshNair]

My HP 310 INKJET PRINTER is not working. Upon switching it on, the Power button light is not displaying, though the PRINTHEAD ALERT LIGHT (RED LIGHT) keeps on and also the RESUME BUTTON LIGHT (RED LIGHT) is showing ON. Can anyone please help me to identify the issue.

Pic

[A_Gayathri]

Hi @RakeshNair,

Welcome to the HP Support Community

I understand you are facing an orange light, and stopped printing issue with your HP 310 INKJET PRINTER. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Refer to the documents for  HP Ink Tank 310, 410 printers - Blinking lights and 'E' errors
• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this video Fixing an Ink Cartridge Missing Error for HP Ink Tank 310, 410 Printer Series

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RakeshNair]

Thank you @Gaya1239 for your response related to the issue I am facing. I appreciate it very much. Would try on to resolve the issue as per your stated advice. Would definitely let you know after that. 

Thanks & Regards,

Rakesh N

[A_Gayathri]

@RakeshNair,

Thank you for your reply please try and let us know 

[RakeshNair]

Hi @Gaya1239, I did try the power drain, but to my dismay it didn't work.  Even then I would say, i appreciate that you tried to provide assistance to me. 

I still am facing the same issue (photo insert), No power light, no display, but two orange lights stagnant (PRINTHEAD ALERT LIGHT and  RESUME BUTTON LIGHT).

Thanks & Regards,

Rakesh 

[A_Gayathri]

@RakeshNair ,

Thank you for your reply please follow the troubleshooting steps from this link  HP Ink Tank 310, 410 Printers - 'E3' Error (Carriage Jam)

Refer to the documents for  HP Ink Tank 310, 410 printers - Blinking lights and 'E' errors