HP 3510 Wireless Connection Problem

[MAXWELL_HERTZ]

Hello!  I've got an HP 3510 printer that I needed to change wireless networks on.  The printer was working fine on the original wireless network.  I tried using the HP software and a USB cable to pass the new wireless network SSID and WPA passphrase to the printer.  When I do this, I get the following error message:

Issue: Incorrect wireless password.  The WPA security passphrase you configured on your HP printer does not match the WPA passphrase used by the wireless router.  Configure printer using correct WPA passphrase. 

It seems like the printer is unable to erase the old wireless network information  and substitute the new one.  Our printer is out of warranty so any help is greatly appreciated.

Operating system is either Windows 8 or 8.1, not sure if 32 or 64 bit.  Will confirm this info soon (I don't access to laptop currently).

Thank you!

[sandytechy20]

@Maxwell hertz

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 3510 Printer. I understand that you are unable to setup wireless connection on the printer and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Restore network settings to default settings.

1.Press the Wireless button to access the Wireless Status screen.

2. Press the Settings button to access the Wireless Settings menu.

3. Select Restore to Default.

4. Confirm selection to restore defaults.

Once that is done, Click here and refer the document to setup wireless connection on the printer.

Let me know if that helps.

Cheers.

[MAXWELL_HERTZ]

Hello Sandytechy20:

I tried what you suggested, but to no avail.  I tried "reset default settings" on the printer a few times, installed the driver, and then ran the set-up software.  I tried both the "auto setup", where the computer tries to set up the wireless connection automatically, with no USB cable connection, and then also tried setting it up using the USB cable; no luck.

Please let me know if there is something else I can try.

Thanks!

Maxwell_Hertz

[sandytechy20 · Accepted solution]

@MAXWELL_HERTZ

Thanks for the reply.

I appreciate your time and effort.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers.

[MAXWELL_HERTZ]

Hi Sandytechy20:

Can you give me the phone number for phone support?  I went to the link you provided, jumped thru the hoops, and it says my only option is to contact HP via Twitter, since the printer is out of warranty.

Thanks,

MAXWELL_HERTZ

[sandytechy20]

@Maxwell hertz

Thanks for the response.

If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance.

Cheers