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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP 3630 not printing from the web

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03-19-2019 04:10 PM
If "normal" stuff from the web prints (email, articles, etc) and e-ticket and other specialized content will not print, it might be a translation problem, that is, the printer does not understand how to translate what you see on the screen into something the printer can use to print the content onto paper.
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
- HINT: Watch out for and UNCHECK unwanted extra software
- Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.
Adobe Acrobat Reader Learn & Support
Print as Image
If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), save the file to your computer as a PDF file, open the PDF file, print the file as an Image. Image printing does not require the printer software to translate file content.
Open the offending PDF file in Adobe Reader DC > File > Print > Advanced >>
- Set the printer select the colors (Optional)
- Print the PDF file as an image
and / or
You can also simply "Snip" what you want from the screen, save the "snip" as a jpg file, and print that.
For example:
Snip – available since Vista! Check out the “delay” feature in Windows 10
Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots
and
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