HP 3830 Cartridge Problem

[Mark-Witham]

My HP 3830 has suddenly stopped printing with the message 'Remove and re-install the indicated cartridge, making sure it is correctly installed.

It doesn't indicate whether it is the black or the colour cartridge that is the problem. I have removed, cleaned and re-installed both cartridges, with no effect. I have replaced the black cartridge with a new one, though I'm sure the one that was in there is quite new - again with no effect. I have not had any previous messages saying that either cartridge is low on ink.

[A4Apollo]

Hi! @Mark-Witham, Welcome to HP forums.

I understand you are getting remove and reinstall indicated cartridge error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you installed full feature printer software on your PC?

Have you tried printing from a different application?

Have you tried printing using a different ink cartridge?

Have you tried checking with a different ink cartridge?

As you mentioned you are getting remove and reinstall indicated cartridge error on your printer.

It's sound like an ink cartridge issue check the ink levels on your printer and replace the empty or low ink cartridge.

Clean the ink cartridge contacts

If the ink cartridge contacts are dirty, the printer might display an ink cartridge error.

   CAUTION:

Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Press the Power button to turn on the printer.

3. Close the output tray extender, and then push the output tray back into the printer.

   Figure : Close the output tray extender, and then push the output tray into the printer

   

4. Open the exterior door.

   Figure : Open the exterior door

   

5. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Open the ink cartridge access door

   

6. Wait until the carriage is idle and silent before continuing.

7. Disconnect the power cord from the rear of the printer.

8. Disconnect the USB cable, unless your printer is connected to a wireless network.

9. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   Figure : Remove the ink cartridge

   

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

10. Hold the ink cartridge by its sides.

    Figure : Hold the ink cartridge by its sides

    

11. Inspect the contacts for ink and debris buildup.

12. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

       CAUTION:

    Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

13. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

14. Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.

    Figure : Clean the contacts

    

15. Lightly moisten another foam-rubber swab with distilled water, and then squeeze any excess water from the swab.

16. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

17. Clean the contacts in the carriage.

    Figure : The carriage contacts

    

18. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

       NOTE:

    Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.

19. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.

    Figure : Insert the ink cartridge into the slot

    

20. Push the ink cartridge forward into its slot until it snaps into place.

21. Repeat these steps to clean and then reinsert the other ink cartridge.

22. Close the ink cartridge access door.

    Figure : Close the ink cartridge access door

    

23. Close the exterior door.

    Figure : Close the exterior door

    

24. Reconnect the power cord to the rear of the printer.

25. Reconnect the USB cable, unless your printer is connected to a wireless network.

26. Press the Power button to turn on the printer if it does not turn on automatically.

Refer this article to know more information about color or black ink not printing.

Also, refer this article to further troubleshoot ink cartridge errors on your printer. Link: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/71723...

If the issue persists after trying out the steps. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mark-Witham]

Thanks for the suggestion, but I have tried that, and now get an error code : OXOOO5FBB5 LIB_MATH C

At least I think that is it. It's not clear which are letter O's and which are zeros, and the FBB5 isn't too clear either.

Many thanks

[Riddle_Decipher]

@Mark-Witham

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

The best thing to do now, considering you've done all the right steps to resolve the issue and yet a new error has occurred, is to Contact HP as advised previously,

to make it easier for you:

HP Support can be reached by clicking on the following link:  

* Open link:  http://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[esmec]

HP 3830 I (stupidly?) moved the cartridge holder to ceneter when t did not, now when opening door it goes CLONK and show a message "clear paper jam, make sure cartridges are ... snapped in place