HP 3830 OfficeJet printing colors DARK

[AngelB2]

Suddenly with no changes to cartridges, computer or printer, the printer started printing colors very dark and muddy looking.  Color cartridge 63 is full and black is 60%.

Things I have already tried:

I have removed the printer from my Windows 11 PC, deleted all the drivers, reinstalled all drivers, did a Power Reset.

Rebooted in between everything. Nothing works.  When I print a quality Report, it looks fine.

After last driver installs, it is now printing BLACK- no colors at all.

When I COPY a document that has red in it (that I printed earlier in the week) it comes out very dark- almost burgundy.  When I PRINT  from any Microsoft product, it is BLACK. 

When I print from Quicken, it is BLACK

There is no greyscale check box that I can find in any setting. Everything looks "normal" and default settings. 

Help!

[Nal_NR]

Hi @AngelB2,

Welcome to the HP Support Community. 

I'd like to help!

Please perform the steps from this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @AngelB2,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @AngelB2,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us