HP 3830 OfficeJet stuck on pause

[TheFas91]

I am not able to print from my laptop (MacBook Pro) via Network connected to my HP 3830 OfficeJet printer. It is the only printer on the " printer & scanners" list. It says its ready with green icon but once I print a document (PDF or Word or image), it gets stuck in pause mode and would not print anything. I am able to print from my iPhone though, but even from the HP smart app, when I print the test document it also gets stuck in pause. Any idea how to fix this? 

[Kumar0307 · Accepted solution]

@TheFas91, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from the Mac. 

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Use HP Smart Diagnose & Fix (macOS)

On a Mac running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.

1. Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer.

2. Click Printers, and then select Diagnose & Fix.

   

3. On the Diagnose & Fix screen, click Start.

4. Wait until the analysis completes. Do not close the app to avoid interrupting the process.

5. On the diagnosis screen, review the results, and then click Test Print or Done.

Clear the print queue (Mac)

Close all scanning apps, and then manually clear the print queue.

1. Close Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.

2. Click Finder, select Applications, click Utilities, and then double-click Terminal.

3. Type Cancel -a, and then press Enter.

4. Close the Terminal window, and then restart the computer.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!