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‎08-31-2020 11:54 AM

HP Recommended
Product: HP OfficeJEt 3830

The printer stopped working. I restarted it. Still didn't work. The message I'd get on the computer was "unable to print". I tried to turn off the printer and everything started flashing. The display only reads the error code OXB84DAAA2 What does it mean?

7 people had the same question
1 REPLY 1

‎09-02-2020 05:11 PM

HP Recommended

@Anne514 Welcome to HP Community!

 

 I understand that you are getting an OXB84DAAA2 error. I would like to help you resolve this issue.

 

Reset the printer.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to a wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer.

Let me know if that helps.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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